Frequently Asked Questions
You can use Returnit to send to any non-rural address in New Zealand. We don’t currently deliver overseas but watch this space!
Yes. Your return will automatically be insured up to NZ$2,000
You will need to allow up to 48hrs for your order to be collected by the courier, then delivery should be completed within 48hrs of pickup. You will be able to view the tracking details within your Returnit account.
If you have received an item from an online store in a courier bag, you can use this same bag by turning it inside out and attaching your Returnit courier label to it. Otherwise you can use any other bag or packaging to pack up your return.