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FROM YOUR DOOR BACK TO THE STORE

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Frequently Asked Questions

You can use Returnit to send to any non-rural address in New Zealand. We don’t currently deliver overseas but watch this space!

Category: General

Yes. Your return will automatically be insured up to NZ$2,000

Category: General

You will need to allow up to 48hrs for your order to be collected by the courier, then delivery should be completed within 48hrs of pickup. You will be able to view the tracking details within your Returnit account.

Category: General

If you have received an item from an online store in a courier bag, you can use this same bag by turning it inside out and attaching your Returnit courier label to it. Otherwise you can use any other bag or packaging to pack up your return.

Category: General

You can book your return online and pay using a credit or debit card. You will then need to print off a courier label so you will need access to a printer.

Category: General

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